FAQs

  1. What are the hours of your Shipping & Receiving department?
  2. Where can I stay when I visit Calspan?
  3. How do I ship my materials to you for testing?
  4. Are there export/import compliance concerns for my testing, and how will they be handled?
  5. How do I get on contract with Calspan?  What is the process?
  6. How will you ensure the confidentiality/security of my data?
  7. Do I need to issue a Purchase Order?  Use Calspan’s contract format?  Use our contract format?
  8. What are your payment terms? 
  9. Is Calspan a small business?
  10. Does Calspan have a GSA contract?   
  11. Does Calspan have government approved labor and indirect rates?
  12. Does Calspan have a government approved accounting system?
  13. Can Calspan handle classified work? If yes, to what level?
  14. What is the address of your FTP site?
  15. In what format will you provide the data?
  16. What are your standard working hours?
  17. Are you a privately held corporation or government subsidized/owned?
  18. Are you ISO 9001:2008 certified? Any other certifications?
  19. What countries have you done business with?
  20. How can I pay your invoice?
  21. How do I submit an invoice to you?
1

Q: What are the hours of your Shipping & Receiving department?

A: Monday through Friday from 8:00 am – 3:00 pm EST; closed for lunch from 12:00-12:30 pm EST.  Special arrangements can be made ahead of time for urgent deliveries outside these normal hours of operation.

2

Q: Where can I stay when I visit Calspan?

A: Recommendations can be found here: Things To Do In Buffalo and Niagara Falls.

3

Q: How do I ship my materials to you for testing?

A: Prior to the commencement of testing, Calspan will provide the customer shipping instructions. Customer test articles should be shipped and returned at customer expense.

4

Q: Are there export/import compliance concerns for my testing, and how will they be handled?

A: Calspan Corporation has an export compliance program which ensures compliance to the International Traffic in Arms Regulations (ITAR) – in coordination with both the United States Department of State and United States Department of Commerce.  Upon identification of potential export control compliance need (for example: contemplated export of data/materials used in military applications covered by the ITAR), a member of Calspan’s Compliance Department will get in contact with your company to assist in ensuring that the export has the necessary approval from the United States Department of State (or Department of Commerce).  This can often be prepared by the Calspan Compliance Department via simple exchange of emails with your company describing scope of work and purpose of the export.  Upon Calspan submitting the application to the United States government, approval is typically provided within 4-6 weeks.

5

Q: How do I get on contract with Calspan?  What is the process?

A:

  • Non-Disclosure Agreement (Calspan to provide our template, or review customer’s).
  • Customer outlines Statement of Work (or develops in concert with Calspan). This includes: schedule, work to be performed, what will be delivered, etc.
  • Calspan provides a proposal to perform the work (technical and pricing).
  • Calspan and customer negotiate terms of proposal and/or sign contract for performance of work.
  • Once on contract, work will be performed and deliverables provided by Calspan pursuant to a pre-determined schedule.
  • Invoicing by Calspan (unless pre-pay).
  • Payment by customer and contract closeout.

6

Q: How will you ensure the confidentiality/security of my data?

A: Calspan maintains the highest level of confidentiality and discretion regarding customer data. This includes using procedures that are established and implemented for the sole purpose of data protection, including, but not limited to: integrity and confidentiality of data entry/collection, data storage, data transmission, and data processing. Further, all computers and automated equipment are maintained to ensure proper functioning and are provided with the environmental and operating conditions necessary to maintain the integrity of test and calibration data. When any test results are sent by transmission by telephone, telex, facsimile or other electronic or electromagnetic means, the requirements of ISO/IEC 17025:2005 are met. Secure electronic transfer of information is provided to the customer only. No other parties may view this data without the written consent of the customer.

7

Q: Do I need to issue a Purchase Order?  Use Calspan’s contract format?  Use our contract format?

A: Calspan can either furnish you a testing contract, which will outline the scope, price, schedule and format of your test, or, we can accept your contract or purchase order. All contracts/purchase orders will be subject to mutually agreeable terms and conditions.

8

Q: What are your payment terms? 

A: Calspan’s terms for domestic customers are typically net 30 days after the completion of testing. Depending on the timing, nature and extent of the test program, advanced payments, progress payments or milestone payments may also be involved.

9

Q: Is Calspan a small business?

A: Calspan is a small business under NAICS code 541712 and any other associated NAICS in which the related size standard is 750 employees or less.

10

Q: Does Calspan have a GSA contract?   

A: Calspan does not currently have a GSA contract.

11

Q: Does Calspan have government approved labor and indirect rates?

A: Yes, Calspan’s direct labor and indirect rates have been audited and approved by the US Government.

12

Q: Does Calspan have a government approved accounting system?

A: Calspan’s accounting system has been audited and approved by the US Government.

13

Q: Can Calspan handle classified work? If yes, to what level?

A: Calspan can provide classified services.  Calspan has a Facility Security Clearance, annually approved by the United States Government at the Secret Level.

14

Q: What is the address of your FTP site?

A: https://securetransfer.calspan.com/

15

Q: In what format will you provide the data?

A: Calspan utilizes a variety of common file types and formats to provide testing data. Calspan is also capable of providing data in some custom formats, depending on the testing.

16

Q: What are your standard working hours?

A: Standard work hours vary by functional test area as well as specific program/contract requirements. If the requirements of your specific contract dictate, Calspan can work more than one shift per day and either six or seven days per week.

17

Q: Are you a privately held corporation or government subsidized/owned?

A: Calspan Corporation is a privately-held corporation, incorporated in New York State, USA.

18

Q: Are you ISO 9001:2008 certified? Any other certifications?

A: Calspan Corporation is an ISO 9001:2008 certified company.  In addition, Calspan Corporation holds ISO 17025 accreditation for sled testing and truck barrier testing.

19

Q: What countries have you done business with?

A: Calspan has performed work for many countries around the world, including but not limited to Canada, Mexico, Brazil, England, France, Germany, Spain, South Korea, Japan, Australia, Portugal, Italy, China, Turkey, The Netherlands, Israel, etc.

20

Q: How can I pay your invoice?

A:

  • Calspan has various payment options available, including but not limited to check, wire transfer or credit card.
  • Payment can be submitted by check to: Calspan Corporation Attention: Accounts Receivable 4455 Genesee Street Buffalo, NY 14225 USA
  • Or by Electronic Fund Transfer to:Bank: HSBC Bank USA, National Ass'n. Bank location: Buffalo NY ACH number: 022000020 ABA number: 021001088 Swift Code: MRMDUS33 Account name: Calspan Corporation Account number: 724001581

21

Q: How do I submit an invoice to you?

A:

  • Invoices can be submitted via mail to: Calspan Corporation Attention: Accounts Receivable 4455 Genesee Street Buffalo, NY 14225 USA
  • Or by email to: accountspayable@calspan.com