In recent years, in-flight connectivity has become an expectation for passengers across many airlines. When amenities become a standard, they are missed in their absence more so than they are appreciated in their presence. The quality of in-flight connectivity can sway travelers’ choice of airline, whether it be children streaming the latest movie or business travelers catching up on email. In fact, 67% of all travelers and 83% of business travelers are more likely to rebook with an airline if in-flight wifi was available.
Customer satisfaction is of top priority, and many airlines distinguish themselves for their excellent service. In-flight connectivity is part of that offering, and it must be held to a high standard. So when airlines are choosing their next SATCOM service provider, they want to see high performance and reliability. How can airlines, or a SATCOM provider for that matter, have a high confidence in the product before commercial adoption?
In-flight testing is the best way to measure the performance of a new system. Testing at altitude in a true airborne environment can verify other testing results, or potentially reveal anomalies that would not have otherwise been detected. This helps to increase confidence in the new technology and create data to validate the antenna system. High confidence culminates into a reliable system that maximizes a positive customer experience and builds loyalty.
Calspan has worked closely in recent years with many satellite communication providers to verify and validate their new technology. We leverage our 75 years of experience in aircraft modification and airborne research to get you the data you need. Read our case study to learn more about how Calspan executes our SATCOM testing programs. Contact us to get in touch with the Calspan team to schedule your next test!
Calspan will be exhibiting at Satellite 2020 in Washington DC from March 10-12. Come visit us at booth #1543!